Terms & Conditions

Terms & Conditions

Methods of Payment

1. Pay Online with PayPal

PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account.
PayPal gives people better ways to connect to their money and to each other, helping them send money without sharing financial information and with the flexibility to pay using their PayPal account, bank accounts and credit cards.

– PayPal (e-mail to send your deposit info@inkaltitude.com). We do not use another e-mail address for Inka Altitude PayPal account.

If you do not have a PayPal account, you can create one in few minutes following these steps:

1. Go to your trek booking form, find PayPal button and choose how many people you are making deposits for.
2. Click on our Pay Now button
3. Choose Create Account and Pay by Credit Card (Option 2)
4. Choose a User Name and Password
5. Fill in your name, address and other information PayPal request.
6. Login with your new User Name and Password
7. Be sure your details are accurate and press Pay Now
8. Confirm you received our invoice summary and tour confirmation.

For people who wish to pay via PayPal directly from your account, please note that you have to add an 8% fee service applies.

If you pay by our button from our website, that is automatically increase for your payment by 8% to cover the costs that we incur via this kind of payments.

More information about payment and others go to: www.paypal.com

2. Western Union

This is a faster method of payment in Peru. It takes less time to receive money and book your tour in just minutes. Once the completed forms and applicable funds are provided to the Agent clerk, the transaction is made and the money is available within minutes for the receiver to pick up at a convenient Agent Location.

Western Union connects people and businesses around the globe by providing fast, reliable and convenient ways to move money. More than 500,000 Western Union Agent locations in more than 200 countries and territories.

Learn about payment options with western Union:

Credit or Debit Card

You can send money online, by phone, or in person with your debit or credit card (issued by a US bank). Your receiver can have cash in minutes at an agent location, deposited into their bank account in 3-5 days, or loaded into their mobile wallet, depending on their location.

Bank account

If you use a debit or credit card online, it will take 1-3 days to be deposited into your receiver’s Person, but it’ll take a little longer-2-5 days if you send online from your bank account or pay cash at an agent location.

If you want to use this method, please send us, e-mail to info@inkaltitude.com, and ask our seller to send you the RECEIVER’S PERSONAL information.

Once you go to make your deposit online or in Person. Western Union will ask to you about receiver personal information. Make sure you have in hands our Inka Altitude receiver information.

After you send your deposit by Western Union, you have to send us a e-mail with the following information:

A. Money Transfer Control Number (MTCN) / Number of 10 Number Very Important:
B. Date and hour of the Payment:
C. Sender’s Name:
D. Sent total amount:

More information about payment and others go to: www.westernunion.com


Your tour will be confirm once we receive your first deposit amount of USD 200 AMERICAN DOLLARS per person, this will secure your pass to Machu Picchu and other organization details. As soon as possible, we receive your deposit by PayPal or Western Union; we will start with all organization. It is important Passenger know then we are unable to accept any booking form without completed your first deposit to Inka Altitude.

Deposit are fully non – refundable and not transferable to another person’s trek.

Final Payment

The final balance amount can be pay in Cusco with American Dollars or Peruvian Soles at least 2 days before your departure date without any fee service increment amount however it can be paid in advance through Western Union without fee service or PayPal with the 8% of international transaction fee service.

It is possible to pay also 1 day before you departure date. If for any situation, you cannot arrive 2 days before departure date you must send a message telling us you will pay 1 day before departure date. All tours price have to be paid before you start the journey.

Train tickets will be confirmed once the full amount has been paid.

Changes Policy

If for any reason you cannot go in the tour, we can organize a different way to arrive to Machu Picchu. One option could be by car and walking however the day you should have arrived to Machu Picchu have to be the same day you booked in advance in order to continuum using the tickets to Machu Picchu, however the car and additional cost going to Aguas Calientes have to be afford by yourself.

Change the date of departure to the treks or traditional tours in 24 hours prior to departure you have to pay a penalty 30% of final price for the tour.

Change the day of departure to the treks or traditional tours up 24 hours prior to departure you have to pay a penalty 20% of final price for the tour.


All Tours have itineraries and we follow most of the time what is planning however sometimes there are political conditions, road conditions, weather conditions, like over flout river, rains or others who can make us change or cancel the tour with not a remunerable price.

Also if you need to agreed more days to your tour or less days. You must tell us at list 2 days before departure to change your itinerary, sometimes this can affect to the final amount and this increase need to be pay for you because we will need extra founds to change it.


If you cancel your tour up seven days before departure 30% (just if you pay total price tour) will be given back to you personally in the office or hotel where you are staying in Cusco and not deposit in any bank or money account.

If you cancel your tour in six or one days before departure deposit amount will not give back. 100% lost it.

Fitness and medical releases

All passenger are allow to complete satisfactorily a trek however, everyone run in his own decision and responsibility to rich a trek. People who is over 60 year old have to bring with him special medical releases and be careful about his health conditions.

All passengers who go in the trek should have a minimum fitness activity experiences in order to enjoy better our treks or hiking tours.

We recommend strongly all to our passenger spend at list two days before go in the trek and walk around Cusco. Also to start drinking extra liters of water couples days before star you adventure.

Any complication with the passenger after start the trek he must decide continue or not with not a remunerable price, any cost to go back Cusco have to be afford by the passenger.

Travel insurance

People traveling with adventure activities must bring a travel insurance from their country. Every traveler need to buy it by their own. Travel insurance provides benefits to your trip, like cancellation or interruption trips, travel delay, medical expenses, emergency assistance, baggage delay and others. Travel insurance protect your financial investment.
Inka Altitude do not sell travel insurance and do not include it in any of our tour or trek.


Any complain can be solve during the trip or trek, just talking with the tour guide or assistant. Feel free to say what do you fell in your tour and we guarantee our customer service will assist to you. If the problem is not solve in the trip after you contact with our customer assistant; the passenger can talk with a manager or a representative of Inka Altitude Company in front of the tour guide or the tour conductor. We can solve the problems only if we know about the situation. If a passenger informs us about the problem immediately, and we do not anything for solve the problem, passenger has a right to claim compensation.


Inka Altitude Company reserves the right to modify or withdraw any travel arrangements when deemed necessary. We are not responsible for any extra money expense, sickness; accidental and other irregularities that are caused by the companies that provide us with services related to the trip, we will not be responsible for any changes in the trip caused by climatic, political changes or other similar.

Inka altitude is responsible to create you a satisfactory tour or trek. We will serve you our best service in our tour and trek.

All passengers run in their own risk if they do not follow our itinerary, rules or advice in our different tours and treks. Inka Altitude will be limit to afford any extra cost after you change your itinerary.

Important: I’m agree with the Inka Altitude terms and conditions (mark the follow box).

Note: if you accept terms and conditions you must send back your booking form to us to made this a formally reservation.

Lost and found policy. 

Definition: Objects are classified as: Watches, rings, bracelets, earrings, necklaces, silver, wallets, with or without money, credit cards, chargers, passports, laptops, electronic tablets, cell phones, prescription glasses or sunglasses, bags, backpacks, cosmetics, perfumes, games, books, diaries, clothing, pants, shoes, keys, towels. etc.

In case of finding any belonging, the guides, carriers, or staff have the obligation to report said object to the travel agency for its subsequent delivery.

 As a travel agency, we are obliged to keep any element or garment that passengers have forgotten, as well as to inform them by mail, WhatsApp or by phone of this circumstance.

 Valuables and clothing forgotten by passengers and visitors will be safeguarded at Central office in Cusco.

 In the event that it is known to whom the element corresponds and even the traveler or visitor continues to tour, it will be saved to later make the corresponding return. It is important to call him and let him know that the element was saved for him.

 In the event that the garment or element belongs to a traveler who has already finished his tour, the agency has the “LOST AND FOUND OBJECTS” format, which contains the following information that must be recorded:

  • Date found
  • Tour where it was found
  • Full name of the Traveler (if identified)
  • Object description
  • Object state
  • Name of the person who found it

Once registered, the traveler is informed via mail or WhatsApp of his forgetfulness. In this case, the traveler will announce the way to receive the garment or element, it may be on the next visit or by requesting that it be saved or sent to an address with payment at the destination. The value of the shipment is paid by the traveler.

 Every element or garment must be marked with a label indicating the name of the person.

 All forgotten objects of travelers must be protected in the corresponding warehouse.

 The agency will have a maximum time in the warehouse for the forgotten elements and garments of the guests for a term of one (1) year, after which the Agency Management will determine what their destination will be, and the guest will not have the right to claim any .

 If the traveler who has forgotten the object does not make the claim within the stipulated time, the General Management will have four mechanisms to make the decision of what to do with said element or garment, such as:

If the article or garment is very damaged, it will be eliminated.

It can be given to the person who found it.

You can make a raffle among all the hotel staff

It will be donated for charity

This policy will be announced through the website of the travel agency.

Inka Altitude

Travel safe
with us

Copyright © 2022 Inka Altitude Travel Company E.I.R.L Ruc: 20600434315. All rights reserved.


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