The complaints book is a document where the consumer reports a complaint: when it has the nature of an infringement or a complaint, when it is related to a discomfort or dissatisfaction with the service.
1. CONSUMER IDENTIFICATION
Name
Last name
DNI / CE / Passport
Email address
Phone
Address
2. IDENTIFICATION OF THE CONTRACTED PRODUCT
Type of good contracted
Claim amount
Currency - Select -DollarsSoles
Description
3. DETAILS OF THE CLAIM AND CONSUMER REQUEST
Claim type - Select -ClaimComplaint
Detail
4. OBSERVATIONS AND ACTIONS TAKEN BY THE PROVIDER
The supplier must respond to the claim or complaint within a period of no more than fifteen (15) business days, which cannot be extended.
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